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Operations Management

Take our free career test to find out if operations manager is one of your top career matches. An operations manager is integral to the stability and growth of a business.

Operations Management: An Integrated Approach, 5th Edition by Nada R. Sanders, R. Dan Reid

Employment can be found in just about any industry; transportation, retail, insurance, healthcare, construction, hospitality, and manufacturing to name a few. What is an Operations Manager?

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What does an Operations Manager do? Duties of an operations manager may include: Improving the operational systems, processes and policies in support of the organization's mission Supporting better management reporting, information flow and management, business process and organizational planning Playing a significant role in long-term planning, including initiatives geared towards operational excellence Developing individual program budgets Managing and increasing the effectiveness and efficiency of support services HR, IT and Finance , through improvements to each function as well as coordination and communication between support and business functions Driving initiatives in the management team and organizationally that contribute to long-term operational excellence Are you suited to be an operations manager?

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Just as the muscles of the heart depend on brain functions in a human body, each department in a company depends on the others to stay healthy and achieve desired outcomes. The additional core strategies that a company uses should support the corporate strategy and use cross-functional interactions. Operational strategies should include customer-driven approaches to meet the needs and desires of a target market. To do so, a company must develop strategies that evaluate and adapt to changing environments, continuously enhance core competencies and develop new strengths on an ongoing basis.

When evaluating environments, a company should monitor market trends to take advantage of new opportunities and avoid possible threats.

Google: 10 Decisions of Operations Management, Productivity

Core competencies are the strengths and resources within a company. While core competencies can vary by industry and business, they can include having well-trained staff, optimal business locations and marketing and financial expertise. By identifying core competencies, a company can develop processes such as customer satisfaction, product development and building professional relationships with stakeholders. The development of competitive priorities comes from the creation of a corporate strategy, market analysis, defining core processes and conducting a needs analysis.

To create competitive priorities, an organization evaluates operational costs, the quality of a product or service, the time it takes to develop and deliver a good or service and the flexibility of a good or service with regard to variety, volume and customization.

Process Strategy

Competitive priorities should include being able to provide a quality product or service at a fair cost that consistently meets the needs of a customer. Strategies behind the development of products and services should consider design, innovation and added values.

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When developing a service, companies should consider packaging it with immediately observable and psychological benefits and support services. Flora Richards-Gustafson has been writing professionally since